Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Notice explains how we collect, use and safeguard the information you share with us, in line with Singapore's Personal Data Protection Act 2012 (“PDPA”).

1. Who we are

We are independent tour guides based in Singapore.

If you have any questions about this Privacy Notice or your personal data, you can contact us at:

Email (all privacy enquiries): info@lioncityguides.com

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2. What personal data do we collect

We may collect the following information when you contact us or make a booking:

• Name

• Contact details (email address, mobile/WhatsApp number)

• Number of guests and basic tour preferences

• Any special requests you choose to share (e.g. dietary needs, mobility needs)

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If you contact us through third-party platforms (e.g. booking sites, messaging apps), we may receive some personal data from those platforms as well.

3. How we use your personal data

We use your personal data only for purposes a reasonable person would consider appropriate for providing our services, including:

Responding to your enquiries

Arranging and confirming your tour bookings

Sending you important information about your tour (meeting point, timing, changes etc.)

Managing payments and basic accounting/record-keeping

Improving our tours and services (for example, using anonymous feedback)

We do not sell your personal data to anyone.

4. Consent and how to withdraw it

By contacting us and providing your personal data for a tour enquiry or booking, you consent to us using that data for the purposes described above.

You may withdraw your consent at any time by contacting us using the details above. Please note that if you withdraw consent, we may not be able to proceed with, or complete, your booking.

5. Disclosure of your personal data

We may share your personal data only when necessary, for example with:

Payment providers or banks processing your payment

Third-party platforms you originally used to contact or book with us

Service providers that help us run our business (e.g. email or messaging tools), where they are subject to appropriate confidentiality and data protection obligations

We may also disclose data where required by law or a government authority in Singapore.

If we transfer your personal data outside of Singapore (for example, where a service provider's servers are overseas), we will take reasonable steps to ensure that your data remains protected to a standard comparable to the PDPA.

6. How we protect and retain your data

We take reasonable security measures to protect your personal data against unauthorised access, collection, use, disclosure or loss.

We keep your personal data only for as long as it is needed for the purposes described above, or to meet legal and business requirements (for example, tax and accounting rules). After that, we will securely delete or anonymise it.

7. Access and correction

You may request:

Access to the personal data we hold about you

Correction of any inaccurate or incomplete personal data

To do so, please contact us using the details above. We may need to verify your identity before fulfilling your request, and we may charge a reasonable fee permitted by law for handling access requests.

8. Contact and updates

If you have any questions or concerns about how we handle your personal data, please get in touch with us at info@lioncityguides.com info@lioncityguides.com.

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page.